The other day I was at Costco and a man backed into my truck while I was buckling-in my 3 year old daughter. He hit the bumper with enough force to lift the truck and make a very loud noise. He didn't see that I was there and drove off. Fortunately, there were many people around who took pictures of his plate. The reason I am writing this is because I needed the number for Greg's Automotive to replace my bumper and looked it up online. It brought me to Yelp. I was surprised to see the negative ratings. My father has been using Greg's for years. He is extremely mechanically knowledgeable. He has replaced engines, transmissions, etc. He is just older now and wants someone else to twist the wrench for him. Since moving back to San Diego in the Mount Helix area, I have used Greg's to work on one of my vehicles. I am a die-hard researcher and found that Greg's was very fair priced. Being a researcher, I looked at all the reviews to figure out the narrative of this and hoped to find a common thread. I did. There are a clear themes with the negative posts. First, those who were disgruntled wanted the cheapest price for parts. Shops with integrity don't use the cheapest parts. If anyone young is ready this, please learn two things in life that will save you money, time, and frustration. Number 1, you get what you pay for. If it is cheap in price, it is cheap in quality. Number 2, if it seems too good to be true, then it really is. People make livings off of scamming others by thinking they can't pass up an unreal deal. There was a final theme that was related to customer service. I don't know how much credence I put into this one. The language of the posts leads me to believe that it may not be as described. Either way, I am paying for quality work, not therapy. I felt compelled to write this because I appreciate how Greg followed-up with his staff about the experiences and even implemented changes (battery issue). He replied, when appropriate, with integrity. I know how to twist a wrench and repair things. I have also made my fair share of mistakes in trying to get bargains. I will continue to use Greg's. By the way, I have never met Greg and have no affiliation to the company. I just always feel compelled to call BS when I see it. The internet can be cruel.